Free shipping; we offer free delivery within Malaysia.

Orders will be processed within 1-2 business days, including weekends and holidays.

You can check your order status by clicking the link in the shipping confirmation email, or by viewing the order list page on our website.

Once the item is shipped and ready for delivery, we'll notify you via email or text message.

Additionally, you can click: https://my.popaskin.com/pages/order-tracking to directly track your shipping information.

Before using any beauty or skincare products during pregnancy or breastfeeding, it is essential to consult a physician and carefully research the product ingredients. While we have no reason to believe our products are unsafe, we are unable to provide medical advice.

We recommend that pregnant and breastfeeding women avoid using products containing retinol.

You can rest assured that we are the official website of the POPASKIN brand. All POPASKIN products purchased through our website are 100% genuine, and we can guarantee the quality and safety of all products.

The shelf life varies depending on the product; generally, it ranges from 6 to 12 months.

The production date or expiration date will be printed on the product packaging. However, once opened, the product's shelf life will be shortened. Therefore, the product should be used within the time indicated on the "Use After Opening" label.

Generally, it is recommended to store skincare products in a cool, dry place at room temperature.

Please get in touch with us viaLine to book a beauty consultant for product guidance. Our staff are well-versed in beauty knowledge and use the products we sell in their daily lives. Plus, you can read product reviews from other customers directly.

The ingredient information will be displayed on the detail page of each product.

POPASKIN sincerely apologizes that you received a damaged, incorrect, or incomplete item. Please contact our customer service and provide detailed information.

Please fill out the following details:
- Photos of the received product and packaging
- Product name
- Order number

Please do not damage or discard any product you are about to review, as our staff will provide you with a satisfactory solution.

All items purchased through the website can only be returned by contacting us through the POPASKIN official website. We accept returns within 7 days, provided the item is in its original packaging, all accessories are included, and the seals (if applicable) are intact.

Please contact us via email first to obtain return authorization; do not send items back without prior authorization.

According to our return policy, returns are accepted within 7 days of the receipt date or the date the product was received. The following terms and conditions apply:

- The product must be in its original, unopened packaging. The box or seals must not be broken, and the product itself must not have any scratches or defects.

- Sets or boxes containing multiple items must be returned as a complete set.
- This return policy does not apply to non-refundable items.

- For online orders, you are responsible for return shipping costs.

- Consumer rights under consumer protection laws are not affected by POPASKIN's return policy.

If you meet the specified conditions, you can click here to contact customer service, providing your order number and the name of the item you wish to exchange or return.

For detailed return and exchange policies, Please check here.