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Return and Refund Policy
Thank you for shopping with us! All our products are carefully selected and thoroughly tested before shipping. If you are not completely satisfied with your purchase, we are committed to resolving your issue.
Overview Table
| Situation | Return Period | Who Pays Shipping | Conditions / Notes |
|---|---|---|---|
| Customer Remorse (Changed Mind) | 7 days | Customer | Item must be in original packaging, unopened seal (if any), all accessories included |
| Damaged/Wrong/Defective Product | 7 days | Seller | Please provide unpacking photos or videos as evidence; we provide prepaid return labels. |
| Order Cancellation | The order status has changed to "can be cancelled before shipment". | - | Free cancellation within 24 hours before shipment |
| Lost Shipments | Within 3 days after expected delivery | Seller | Full refund or replacement after a 3-day investigation if confirmed lost; no compensation if courier confirms delivery |
| Returns Due to Delivery Issues | For orders returned due to delivery failure, the order will automatically enter the refund process. | Depends on reason | - |
Detailed Policies
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Return Policy for Customer Remorse
- You may request a return within 7 calendar days from the day after receiving your product.
- Items must remain in their original packaging with all accessories, and seals unopened (if applicable).
- Please contact us by email to obtain authorization before returning items. Do not send items back without approval.
- Once approved, please ship the item within 7 days.
- Customers are responsible for return shipping costs.
-
Return Policy for Damaged, Wrong, or Defective Products
- Contact us within 7 days of receipt via email and attach photos or videos to describe the issue.
- For eligible products, we will provide a prepaid return shipping label.
- Refund or replacement will be processed after inspection.
-
Order Cancellation
- The order status has changed to "can be cancelled before shipment".
- If your order has already shipped, please follow the relevant return policy above.
-
Lost Shipments
- After verifying that the package was lost, we will resend it or issue a full refund within 3 days.
-
Returns Due to Delivery Issues
- Please ensure your address and contact information are accurate and your phone is available.
- For orders returned due to delivery failure, the order will automatically enter the refund process.
-
Refund Process
- Refunds will be initiated once the returned product arrives and passes inspection.
- After approval, refunds will be processed within 3-6 business days to your original payment method.
Packing Instructions for Returns
- Securely pack the items in a box.
- Attach the return label, covering any previous addresses/barcodes.
- Use the provided return address and sufficient postage.
- Ship from your nearest post office or chosen courier.
- If you have not received the return address, please email us.
Additional Notes
- If you have any questions, please contact us at
popaskincustomer@popaskin.com